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Return

Return of goods takes place in accordance with 2001. June 29 By the Order of the Minister of Economy of the Republic of Lithuania No. 217 “On the Approval of the Rules for the Return and Exchange of Items”.

  1. The buyer must send the returned goods by registered mail. The registered shipment number must be provided to the Seller no later than within 24 hours. after dispatch.
  2. Goods in liquid form shall not be returned. The cost of returning returned quality or replaceable non-liquid goods shall be borne by the buyer.
  3. In order to return the product (s), the Buyer may do so within 7 (seven) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail. mail, attaching photos or videos of the item and / or parcel describing the problem and describing the situation.
  4. The returned goods must be in the original neat packaging, undamaged, unused, of the same set as the Buyer received it, without losing the appearance of the goods (undamaged labels, peeled off protective film, etc.). When returning the product, it is necessary to submit a paper (printed) document of its purchase (order, copy of the order).
  5. When a defective product is returned, the Seller undertakes to replace the defective product with an analogous product or return the money to the Buyer.
  6. In order to return the defective product (s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail. by post, attaching photos or videos of the low-quality goods and / or parcel, describing the problem, and filling in the exchange-return form.
  7. The returned low-quality product must be in the original neat packaging, undamaged, unused, of the same set as received by the Buyer, without losing the appearance of the product (undamaged labels, unripped protective film, etc.). When returning the product, it is necessary to present a paper (printed) document of its purchase.
  8. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set forth in clauses 4-7 of these Rules or the Seller has suspicions that the Buyer is manipulating the situation in his favor.
  9. If the Buyer returns the goods purchased at a discount, the amount paid for the goods with a valid discount shall be refunded.