- General provisions
- These Rules of Purchase and Sale of Goods (hereinafter the “Rules”) establish the mutual rights and obligations of the Buyer and UAB KORTEKA (hereinafter the “Seller”), the conditions of acquisition and payment for goods, delivery and return procedures, liability of the parties and other provisions related to purchase and sale in the online store www.korteka.eu.
- The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts. Each time the Buyer makes a purchase in the online store, they will have to re-agree to these rules.
- Active natural persons have the right to buy in the www.korteka.eu online store, i. y. persons who have reached the age of majority and whose legal capacity is not restricted by court order, and legal persons.
- Protection of personal data
- When ordering the goods, the buyer must indicate his personal data necessary for ordering the goods: name, surname, delivery address, telephone number, e-mail. mail. The seller confirms that this data will be used exclusively for the purpose of selling goods in the online store www.korteka.eu and for administrative purposes. The Seller undertakes not to disclose such information to third parties, except for the Seller’s partners providing delivery of goods or other services related to the proper execution of the Buyer’s order. In all other cases, any personal data of the Buyer may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
- The moment of concluding the purchase-sale agreement
- The agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having formed a shopping cart in the online store, provided the delivery address, other necessary data and read these rules, tickes the box “I have read and agree with the rules” in the order confirmation window. fulfillment of obligations under this contract..
- Buyer ‘s rights
- The buyer has the right to purchase goods in the www.korteka.eu online store in accordance with these terms and conditions and the legislation of the Republic of Lithuania.
- The Buyer has the right to withdraw from the contract of sale of goods with the Seller by notifying the Seller in writing (by e-mail, indicating the desired return or order number) within 7 working days from the date of delivery of the goods. August 17 By the order of the Minister of Economy of the Republic of Lithuania No. 258 “On the approval of rules for the sale of goods and the provision of services where contracts are concluded by means of communication”.
- Rules 4.2. The Buyer may exercise the right provided for in paragraph 1 only if the goods have not been damaged or their appearance has not substantially changed, and they have not been used and returned in the original packaging.
- In the event that at least one of the existing goods does not comply with Rule 4.3. the Seller has the right to refuse to accept the returned goods..
- Obligations of the buyer
- The buyer must pay the price of the goods and accept the goods in accordance with these rules. Upon request, the Buyer can order an additional service – Delivery of goods to the specified address – for an additional fee.
- The Buyer undertakes to comply with the requirements provided for in these rules and legal acts of the Republic of Lithuania
- Seller ‘s rights
- The seller has the right to temporarily or indefinitely terminate the operation of the online store without separate notice.
- The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.
- Obligations of the seller
- The Seller undertakes to create conditions for the Buyer to properly use the services provided by the online store www.korteka.eu.
- The Seller undertakes to organize the delivery of the goods ordered by the Buyer to the address specified by him. 9.5. the rules set out in
- The Seller, unable to provide the Buyer with the ordered goods due to important circumstances, undertakes to offer the Buyer an analogous product, and if the Buyer refuses to accept the analogue of the product, return the money paid by the Buyer within 5 (five) business days. In this case, the Seller is released from liability for non-delivery of the goods.
- The Seller has the right to cancel his order if the Buyer does not pay for the goods within the term agreed with the Seller..
- Goods prices and payment procedure
- The prices of the goods in the online store www.korteka.eu and in the formed order are indicated in euros with VAT.
- Payment for the goods is made in advance, by transfer to the Seller’s account. The buyer can transfer money from any bank branch. When making a payment, it is necessary to indicate the order identification number, name, surname and purpose of payment.
- The buyer undertakes to pay within 3 (three) working days. Only upon receipt of payment for the goods, or, in agreement with the Seller, upon receipt of a fixed amount of advance, the formation of a consignment of goods begins and the term for delivery of goods begins to count.
- Delivery of goods
- The Buyer picks up the ordered goods free of charge from the Seller’s warehouse located at Kalvarijų st. 28, Vilnius.
- The ordered goods must be picked up no later than within 5 (five) working days from the moment of receipt of the Seller’s confirmation that the order is ready.
- When collecting the goods, it is necessary to have the Seller’s confirmation and e-mail with the Seller’s employee. mailed order form.
- The Seller delivers the goods to the Buyer in terms agreed with the Buyer in advance. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
- Upon request, the Buyer can order a delivery service for an additional fee. In this case, the Seller undertakes to organize the delivery of the goods ordered by the Buyer to the address indicated by him. The goods are delivered to the address specified by the Buyer by contacting the consultant of the online store www.krteka.eu and coordinating the delivery time with the Buyer from the received payment for the goods and transportation of the goods. Delivery of goods is carried out throughout Lithuania.
- The buyer undertakes to accept the goods himself. In the event that he is unable to accept the goods himself and the goods have been delivered to the specified address and on the basis of other data provided by the Buyer, the Buyer shall not be entitled to make claims against the Seller for delivery unsuitable for the entity. In all cases, the person taking back the goods must present an identity document, otherwise the goods will not be transferred.
- The goods are delivered by the Seller or his authorized representative.
- The exact delivery price depends on the weight, volume, dimensions and place of delivery of the ordered goods.
- The transport company undertakes to unload the goods from the car and deliver them to the prepared place (a solid base, convenient access is required, the place is not loaded with other objects, etc.). In the absence of such conditions, the carrier may return the goods to the Seller’s warehouse. In this case, it will be necessary to renegotiate the additional delivery time and conditions of the order.
- During delivery, the Buyer, together with a representative of the transport company, must check the condition of the shipment, the quantity, quality and range of goods.
- If he notices the violation of the goods, the discrepancy of the quantity, quality and assortment of the goods, the Buyer must not accept the goods and mark this in the consignment note. After the buyer accepts the goods and signs the bill of lading without comments. The transferred product is considered to be free of defects, the quantity, quality and range of goods comply with the purchase and sale conditions.
- Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery of the goods, inform the Seller thereof. Otherwise, the Buyer loses the right to make claims to the Seller related to non-delivery of goods.
- In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer’s control..
- Returning the goods
- Return of goods takes place in accordance with 2001. June 29 By the Order of the Minister of Economy of the Republic of Lithuania No. 217 “On the Approval of the Rules for the Return and Exchange of Items”.
- The buyer must send the returned goods by registered mail. The registered shipment number must be provided to the Seller no later than within 24 hours. after dispatch.
- Goods in liquid form shall not be returned. The cost of returning returned quality or replaceable non-liquid goods shall be borne by the buyer.
- In order to return the product (s), the Buyer may do so within 7 (seven) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail. mail, attaching photos or videos of the item and / or parcel describing the problem and describing the situation.
- The returned goods must be in the original neat packaging, undamaged, unused, of the same set as the Buyer received it, without losing the appearance of the goods (undamaged labels, peeled off protective film, etc.). When returning the product, it is necessary to submit a paper (printed) document of its purchase (order, copy of the order).
- When a defective product is returned, the Seller undertakes to replace the defective product with an analogous product or return the money to the Buyer.
- In order to return the defective product (s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, informing the Seller by e-mail. by post, attaching photos or videos of the low-quality goods and / or parcel, describing the problem, and filling in the exchange-return form.
- The returned low-quality product must be in the original neat packaging, undamaged, unused, of the same set as received by the Buyer, without losing the appearance of the product (undamaged labels, unripped protective film, etc.). When returning the product, it is necessary to present a paper (printed) document of its purchase.
- The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set forth in clauses 4-7 of these Rules or the Seller has suspicions that the Buyer is manipulating the situation in his favor.
- If the Buyer returns the goods purchased at a discount, the amount paid for the goods with a valid discount shall be refunded.
- Responsibility
- The buyer is responsible for the accuracy of the data provided in the registration form. The buyer accepts responsibility for the consequences arising from the erroneous or inaccurate data provided in the purchase form.
- The buyer is responsible for the actions taken using this online store.
- The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites via links in the Seller’s online store.
- In the event of damage, the guilty party compensates the other party for the direct damage.
- Sending information
- The Seller sends all notifications to the e-mail address provided in the Buyer’s registration form.
- The Buyer shall send all notices and questions by the means of communication specified in the “Contacts” section of the Seller’s online store.
- Final Provisions
- These rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
- The law of the Republic of Lithuania shall apply to the relations arising on the basis of these rules.
- All disagreements arising from the implementation of these rules shall be settled through negotiations. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure established by the law of the Republic of Lithuania.